Case · HUED · 2016 — 2021

The Multiplier_

Turned a market with no service-design practice into Saudi Arabia's first innovation consultancy — and grew 20+ designers who now lead studios of their own.

When I started, service design barely existed in the region. HUED became Saudi Arabia's first innovation and design consultancy — but the lasting output wasn't the work, it was the people: 20+ designers I mentored who now run their own teams and studios across industries. The practice outlived the company.

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Brakes Released_

STC · 2017 — 2019

Built the first service-design lab inside Saudi Arabia's largest telecom, and redesigned its services from the inside until design sat at the core of the company.

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